CONTENT

• The importance of performance management
• Barriers to goal-oriented management
• The manager’s role in management according to work goals
• The role of employees in management by objectives
• Key Performance Indicator (KPI) management concept
  • Index to determine work results
  • Build KPIs from work goals
  • Practical practice exercises
• Analyze the benefits of management according to KPIs
• The nature of work goal management
• Conditions can be managed according to KPIs
• Analyze the comprehensive management model according to 4 aspects of BSC
  • Application exercises
• Create links from strategy to work goals at all levels
  • BSC implementation process
• Analyze impact factors and outcome factors
  • Impact factors
  • Results factor
• Analyze department KPIs
  • Build a list of work results (Exercise)
  • Determine evaluation milestones
  • Develop specific goals (Exercise)
• Complete KPIs framework
  • Build goals
  • Definition of measuring work results
  • Designing evaluation indicators (Exercise)
    • Hard index
    • Soft index
  • Identify information and data to evaluate and measure (Exercise)
  • Determine measurement and reporting methods (Exercise)
  • Brainstorming about action programs
  • Cause and effect
  • Link between work activities and the results to be achieved
  • Control process
• Specific analysis of case studies