CONTENT

• Understand the role of middle managers in the organization
  • Basis for determining roles
  • Requirements from the role of middle management
    • With the company
    • With leaders
    • With customers
    • With employees
    • With yourself
  • Work management requirements
  • Requirements for people management
  • Requirements for working group management
  • Qualities and competencies required of middle-level leaders

• Build professional leadership character
  • Proactive
  • Problem solver
  • Growth
  • Discipline
  • Responsibility (Ownership and responsibility)

• Factors that help influence necessary communication with middle-level leaders
  • Professional communication attitude
  • Build capacity and power in communication
  • Create connections in communication
  • Build personal brand and reputation to enhance communication value
  • Focus on consistent goals

• Assertive communication
  • Determine your value and rights with the communication object (value & right)
  • Determine what you want to achieve and find ways to satisfy the other person
  • Express dissatisfaction in a professional manner
  • Accept criticism properly
  • The ability to say ‘no’ when necessary
  • Assertive communication techniques

• The keys to influencing and persuading middle-level management communication
  • Master what you want to achieve in communication
  • Understand and feel for the other person
  • Listen to the other person
  • Aim for both sides to win
  • Plan ahead when possible
  • Focused but flexible