• Understand the role of middle managers in the organization
    • Basis for determining roles
    • Requirements from the role of middle management
      • With the company
      • With leaders
      • With customers
      • With employees
      • With yourself
    • Work management requirements
    • Requirements for people management
    • Requirements for working group management
    • Qualities and competencies required of middle-level leaders


  • Build professional leadership character
    • Proactive
    • Problem solver
    • Growth
    • Discipline
    • Responsibility (Ownership and responsibility)


  • Factors that help influence necessary communication with middle-level leaders
    • Professional communication attitude
    • Build capacity and power in communication
    • Create connections in communication
    • Build personal brand and reputation to enhance communication value
    • Focus on consistent goals


  • Assertive communication
    • Determine your value and rights with the communication object (value & right)
    • Determine what you want to achieve and find ways to satisfy the other person
    • Express dissatisfaction in a professional manner
    • Accept criticism properly
    • The ability to say ‘no’ when necessary
    • Assertive communication techniques


  • The keys to influencing and persuading middle-level management communication
    • Master what you want to achieve in communication
    • Understand and feel for the other person
    • Listen to the other person
    • Aim for both sides to win
    • Plan ahead when possible
    • Focused but flexible
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