I. CONTENT

• Foundation of management skills for Supervisors
  • Understand the role of Supervisors
  • 3 areas of supervisor’s management  Supervisor’s work
  • Systematic management process
  • Necessary competencies of Supervisors
• Distinguish between the concepts of Management and Leadership for the Supervisory level
  • Difference between management and leadership
  • Situational leadership styles for the Supervisory level
  • Understand your own style
  • Change style according to the situation
  • Internship
  • Practical experience & Handling real-life situations
• Plan and assign work
  • Planning process
  • Coffee Making Exercise
  • Basic knowledge of managing department work
  • Conditions for successful job assignment
  • Problems that occur when assigning work and limited solutions
• Effective Communication: Tools for Supervisory Success
  • Basic principles of communication
  • Practice games
  • Model of communication behavior
  • Effective presentation for management
• Job guidance for employees (Coaching)
  • Coaching employees in real work
  • Effective coaching model
  • Role-play
  • Evaluation/comment skills
  • Problem posing and questioning skills
  • Instructional skills
  • Skills for giving feedback
  • Dealing with poor performers
  • Practice
• Group management skills
  • Factors that create effective working groups
  • Analyze the GRIP model
    • Goals: Set goals
    • Roles: Clarify roles
    • Interpersonal: Interactive communication
    • Procedures: Maintain awareness of procedures with employees
  • Skills needed to lead a team successfully
  • Practice games
  • Maintain successful communication within the team

II. TEACHING METHODS

• Lecture theory so that students understand management models and principles for Supervision
• Students practice basic skills for classroom Supervision through techniques: Role-play, simulation games, group interactive exercises, discussions