• Foundation of management skills for Supervisors
    • Understand the role of Supervisors
    • 3 areas of supervisor’s management  Supervisor’s work
    • Systematic management process
    • Necessary competencies of Supervisors
  • Distinguish between the concepts of Management and Leadership for the Supervisory level
    • Difference between management and leadership
    • Situational leadership styles for the Supervisory level
    • Understand your own style
    • Change style according to the situation
    • Internship
    • Practical experience & Handling real-life situations
  • Plan and assign work
    • Planning process
    • Coffee Making Exercise
    • Basic knowledge of managing department work
    • Conditions for successful job assignment
    • Problems that occur when assigning work and limited solutions
  • Effective Communication: Tools for Supervisory Success
    • Basic principles of communication
    • Practice games
    • Model of communication behavior
    • Effective presentation for management
  • Job guidance for employees (Coaching)
    • Coaching employees in real work
    • Effective coaching model
    • Role-play
    • Evaluation/comment skills
    • Problem posing and questioning skills
    • Instructional skills
    • Skills for giving feedback
    • Dealing with poor performers
    • Practice
  • Group management skills
    • Factors that create effective working groups
    • Analyze the GRIP model
      • Goals: Set goals
      • Roles: Clarify roles
      • Interpersonal: Interactive communication
      • Procedures: Maintain awareness of procedures with employees
    • Skills needed to lead a team successfully
    • Practice games
    • Maintain successful communication within the team


  • Lecture theory so that students understand management models and principles for Supervision
  • Students practice basic skills for classroom Supervision through techniques: Role-play, simulation games, group interactive exercises, discussions
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