ESSENTIAL MANAGEMENT SKILLS

CONTENT

  • Roles and responsibilities of managers
    • Describe the roles, responsibilities and tasks of managers
    • Required capacity of the manager
  • Fundamental difference between leadership role and management role
    • Identify differences in behavior and skills in management and leadership
  • Analyze management personality types
    • Personality types and their impact on work performance and team dynamics
  • Necessary communication skills for managers
    • Presentation/communication skills
    • Listening skills
    • Questioning skills
    • Communicate through behavioral language
    • 3V, KISS, SMART, 5W-1H principles in communication
  • Performance management
    • Principles of performance management
    • Manage work according to goals
    • Learn work management according to BSC and KPI
  • Plan and organize work
    • Set SMARTER goals for individuals and groups
    • Planning methods
    • Organize work implementation
    • Recruitment/selection of employees
    • Managing risks and changes in work performance
    • Work control
  • Motivate employees
    • Inspire employees at work
    • Find out needs and meet those needs to motivate employees
    • Types of needs
    • Manager actions can motivate employees
    • Motivating employees is a duty, not a favor!
    • Build an enthusiastic and inspiring working environment
  • Assign work and empower employees
    • Successful delegation techniques
    • Implement effective empowerment
    • Success factors: Control and feedback
  • Implement work instructions for employees (Coaching)
    • The meaning of coaching in management
    • GROW coaching model
    • Practice
  • Develop emotional intelligence in management
    • Concept of emotional intelligence
    • Principles of emotional intelligence and how to apply them
    • Practice for success
  • Understand and maintain group dynamics
    • Differences in personality of group members
    • Personality and suitability for different roles within the team
    • Respect differences to maintain group dynamics
    • Video analysis
  • Manage cases of outstanding performance and poor results
    • Talent development
    • Implement discipline successfully
  • Conduct performance appraisals
    • Avoid emotionality and subjectivity in evaluating employees and work results
    • Evaluation according to Metrics
  • Conduct meetings effectively
    • Decide to hold meetings when necessary
    • Use many forms of work exchange instead of meetings
    • Principles of effective meeting organization
Scroll to Top

Đăng ký thông tin

CONTACT US