CONTENT

1. Increase self-awareness about the importance of communication

• • Consider different behavioral styles in communication (Children- Parent- Adult)
  • Communicate effectively to succeed through others
  • Psychology of human communication (Communication filters)
  • Positive communication to encourage others (Non violent/positive communication)

2. Interpersonal communication

• • The importance of interpersonal communication
  • Obstacles in communication
  • Improve listening skills and questioning techniques
  • Avoid ambiguity and misunderstanding
  • Use body language
  • Direct communication between two people, informally and at meetings
  • Use your skills to negotiate with others

3. Build effective team working capacity

• • Successful team dynamics
  • Cultivate a positive, cooperative working group from a group or between individuals
  • The role of the work group and the group’s influence on work
  • Build a strong spirit for the working group
  • Harness the strengths of team members to have an effective team
  • Leadership theories (Leadership without position)

4. Work successfully with others

• • Build strong relationships within a group or department (Build rapport & relationship)
  • Gain influence – make colleagues want to work with you
  • Approach leaders confidently and convincingly
  • Contribute to the group’s decision-making process
  • Be creative when making decisions

5. Deal with difficult situations in communication

• • Dealing with conflicts – between colleagues, with superiors and customers
  • Maintain discipline
  • Talk about other people’s rights, feelings, and self-esteem
  • Minimize conflict – convert negative situations into positive situations
  • Communicate difficult or personal information