EFFECTIVE COMMUNICATION SKILLS

CONTENT

1. Increase self-awareness about the importance of communication

    • Consider different behavioral styles in communication (Children- Parent- Adult)
    • Communicate effectively to succeed through others
    • Psychology of human communication (Communication filters)
    • Positive communication to encourage others (Non violent/positive communication)

2. Interpersonal communication

    • The importance of interpersonal communication
    • Obstacles in communication
    • Improve listening skills and questioning techniques
    • Avoid ambiguity and misunderstanding
    • Use body language
    • Direct communication between two people, informally and at meetings
    • Use your skills to negotiate with others

3. Build effective team working capacity

    • Successful team dynamics
    • Cultivate a positive, cooperative working group from a group or between individuals
    • The role of the work group and the group’s influence on work
    • Build a strong spirit for the working group
    • Harness the strengths of team members to have an effective team
    • Leadership theories (Leadership without position)

4. Work successfully with others

    • Build strong relationships within a group or department (Build rapport & relationship)
    • Gain influence – make colleagues want to work with you
    • Approach leaders confidently and convincingly
    • Contribute to the group’s decision-making process
    • Be creative when making decisions

5. Deal with difficult situations in communication

    • Dealing with conflicts – between colleagues, with superiors and customers
    • Maintain discipline
    • Talk about other people’s rights, feelings, and self-esteem
    • Minimize conflict – convert negative situations into positive situations
    • Communicate difficult or personal information
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