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CITY UNIVERSITY OF MALAYSIA

City University of Malaysia (CityU) is an established private higher education institution in Malaysia since 1984. Offering 75 programs in 8 faculties, CityU offers English courses, Foundation, Diploma, Bachelors, Masters and Doctorate level programs. CityU has 4 campuses which are located in the bustling cities of Kuala Lumpur, Petaling Jaya, Johor Bahru, and Cyberjaya allow access to …

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UNIVERSAL BUSINESS ACADEMY (UBA)

Universal Business Academy (UBA) is a dynamic International Training Provider, founded in 2014 with a clear mission: To offer high quality, affordable and cutting-edge courses that prepares students for success in the global marketplace. Through strategic partnerships with UK awarding bodies and esteemed universities across Asia and Europe, UBA offers internationally recognized qualifications that open doors to …

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ISO 21001:2018

ISO 21001:2018 is an international standard that defines the requirements of an educational organization management system (EOMS) with the purpose of delivering quality education to learners. With this standard, VEA can enhance the learning experience for learners and bring satisfaction to stakeholders by implementing and building an effective EOMS management system.

BREAKTHROUGH LEADERSHIP MINDSET

        I. PROGRAM DESCRIPTION AND OBJECTIVES  Target audience: Directors of business divisions and departments Duration: 02 days Training methods: Combine academic foundation theory with solving specific situations (case studies) at businesses, Group discussion, Group conversations – a modern form of training Simulation games Training goals: Active and interactive learning methods help students …

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WORKING EFFECTIVELY IN A TEAM

COURSE DESCRIPTION Team effectiveness is enhanced by a team’s commitment to reflect and perform on-going evaluation. In addition to evaluating accomplishments in terms of meeting specific goals, for teams to be high-performing it is essential for them to understand their development as a team. In today’s professional environment, more than ever, there is great emphasis …

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STRATEGIC THINKING AND PLANNING

I. COURSE INTRODUCTION AND OBJECTIVES The process of creating a Strategy involves two elements: Strategic Thinking and Strategic Planning. Strategic Thinking is the part of the process which focuses on analysing the current strategic environment, defining a vision of the desired future and creating new strategic ideas which will enable the organisation to ‘out-think’ its …

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PROBLEM SOLVING AND DECISION MAKING

I. COURSE OBJECTIVES Why do some people find problem solving an exciting challenge, where others find it stressful? How do some managers make quick and productive decisions while others put off crucial decisions until the last minute? Which of the two statements best describes your attitude to problem solving and decision making? The answer to …

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WORK MANAGEMENT ACCORDING TO KPI

CONTENT The importance of performance management Barriers to goal-oriented management The manager’s role in management according to work goals The role of employees in management by objectives Key Performance Indicator (KPI) management concept Index to determine work results Build KPIs from work goals Practical practice exercises Analyze the benefits of management according to KPIs The …

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PROACTIVE LEADERSHIP FOR MIDDLE MANAGER

CONTENT Understand the role of middle managers in the organization Basis for determining roles Requirements from the role of middle management With the company With leaders With customers With employees With yourself Work management requirements Requirements for people management Requirements for working group management Qualities and competencies required of middle-level leaders   Build professional leadership …

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ESSENTIAL MANAGEMENT SKILLS

CONTENT Roles and responsibilities of managers Describe the roles, responsibilities and tasks of managers Required capacity of the manager Fundamental difference between leadership role and management role Identify differences in behavior and skills in management and leadership Analyze management personality types Personality types and their impact on work performance and team dynamics Necessary communication skills …

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INFLUENCING COMMUNICATION SKILL

CONTENT Foundation of basic communication skills Model effective communication 3 V in successful communication Communication principles: CUA, KISS, 5W-1H Necessary competencies of successful communicators Overview of influential communication Objects need to influence communication Learn about the personalities of each target group to be able to influence When is it necessary to communicate to create influence? …

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EFFECTIVE COMMUNICATION SKILLS

CONTENT 1. Increase self-awareness about the importance of communication Consider different behavioral styles in communication (Children- Parent- Adult) Communicate effectively to succeed through others Psychology of human communication (Communication filters) Positive communication to encourage others (Non violent/positive communication) 2. Interpersonal communication The importance of interpersonal communication Obstacles in communication Improve listening skills and questioning techniques …

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FACILITATION SKILLS FOR TRAINERS

CONTENT Adult learning styles Research on 4 ways adults learn Effective approaches for each learning style Apply NLP knowledge to training for adults Levels of effective learning pyramid Prepare mentally to perform teaching successfully Overcome nervousness, create confidence to succeed Analyze the 3 stages to implement a successful training program Share experiences through tips Design …

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FUNDAMENTALS OF SUPERVISORY SKILL

I. CONTENT Foundation of management skills for Supervisors Understand the role of Supervisors 3 areas of supervisor’s management  Supervisor’s work Systematic management process Necessary competencies of Supervisors Distinguish between the concepts of Management and Leadership for the Supervisory level Difference between management and leadership Situational leadership styles for the Supervisory level Understand your own …

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EFFECTIVE COACHING SKILLS FOR MANAGERS

I. PROGRAM OBJECTIVES Coaching can deliver dramatic results and drive significant financial impact to the bottom line. Many organizations today utilize coaching to build alignment, accelerate goals, and develop current and future leaders. Corporate coaching is focused on execution and results! Organizations with a coaching culture have high levels of retention of key people, better …

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CORPORATE CULTURE AND CULTURE

I. OVERVIEW OF CORPORATE CULTURE AND CULTURE What is culture? What is corporate culture? Origin of corporate culture Nature of corporate culture The role of corporate culture Strong or weak corporate culture Levels of corporate culture Logo of corporate culture Corporate culture models Measuring corporate culture Steps to build corporate culture To build a successful …

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POWER PLANT SAFETY RISK MANAGEMENT SKILLS

I. THEORY Purpose: Helps students grasp basic knowledge of safety risk management in power plants. Concepts of risk What is the hazard? Common hazards Hazard classification Hidden danger Line of fire Warning of hazards Incidents, accidents, near misses What is risk? What is a dangerous event? What is the likelihood that (L) will occur? How …

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